Industry
Healthcare & Medical
Accessible patient services built for your clinical governance.
Patients arrive anxious, often on an old phone, sometimes with a screen reader. Providers are stretched, and the phone line is the bottleneck for everything from booking to repeat prescriptions. Digital work here has to be usable under stress and defensible under scrutiny at the same time. We build accessible patient-facing services and the admin tools behind them, with data handling designed to support your clinical governance and information obligations.
The problems we keep meeting in Healthcare & Medical
Booking still means phoning
Appointments are only bookable during office hours by telephone, so reception spends the morning on hold queues and patients call repeatedly just to get through.
Online booking that fits the rota
Patients book, reschedule and cancel against real clinic availability at any hour, with rules for appointment type, clinician and buffer time set by your team.
The site fails accessibility basics
Low contrast text, unlabelled form fields and PDF-only patient information lock out the very people most likely to need the service.
Accessibility built in from the start
We build to WCAG 2.2 AA — keyboard paths, labelled fields, readable contrast and real HTML content rather than PDFs — and test with screen readers before launch.
Patient data sits in email
Referral forms and photographs arrive as ordinary attachments, get forwarded between staff and stay in inboxes long after the episode of care has closed.
Secure intake and messaging
Forms and uploads go into an access-controlled record instead of an inbox, with encryption in transit and at rest, role-based permissions and retention rules you set.
Missed appointments go unaddressed
Reminders are manual or nonexistent, so clinics run with empty slots that were never released to someone else on the waiting list.
Reminders and released slots
Automated SMS and email reminders with one-tap confirm or cancel, and cancelled slots offered automatically to the waiting list before they go to waste.
Clinical content goes stale
Service pages, opening times and treatment information can only be changed by an external agency, so patients act on details that stopped being accurate months ago.
Content your practice can edit
Service pages, clinician profiles and opening times move into a CMS with an approval step, so a practice manager corrects details in minutes.
What we build for Healthcare & Medical
Accessible patient-facing website
Online appointment booking
Secure patient intake forms
SMS and email reminder system
Clinician and service directory
Practice admin dashboard
What changes
- Reception handles fewer calls because patients can book and change appointments themselves.
- Patients with access needs can use the service without asking for help.
- Referrals and photographs live in one controlled record rather than staff inboxes.
- Empty clinic slots are offered to someone else before they are wasted.
Built with
Services we bring to this sector
Healthcare & Medical questions
Let’s plan your next project.
Tell us what you need to build or improve. We’ll discuss the scope, timing, and next steps so you can decide whether we’re the right fit.
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