Industry
Law Firms & Legal
Discreet, trustworthy digital presence and case-facing portals.
Law firms are bought on trust and judged on discretion, yet most firm websites read like a list of practice areas and most client updates still happen by phone. Meanwhile the files are confidential and the clock is billable. We build a site that makes a stranger confident enough to call, and a secure client portal where matters, documents and signatures live with a proper access record.
The problems we keep meeting in Law Firms & Legal
Confidential files travel by email
Draft contracts and disclosure bundles go out as attachments, sometimes to the wrong recipient, and once sent the firm has no way to withdraw them.
Permissioned matter document vault
Documents stay inside the portal with access granted per matter and per recipient, encrypted at rest, revocable at any time and logged on every download.
Clients ring for a status update
Every 'where are we with this' becomes a fee earner's phone call, and the same question gets asked again a fortnight later.
Self-serve matter status
Clients see the current stage, what the firm is waiting on and what happens next, so routine progress questions stop reaching fee earners.
Intake and conflict checks are manual
New enquiries are typed into a form, emailed to a partner and checked against a spreadsheet before anyone can confirm the firm is able to act.
Structured intake with conflict flags
An online intake captures parties and matter type, checks names against your existing records and flags potential conflicts before the enquiry reaches a partner.
The website lists practice areas
Pages describe services in the same language as every competitor, so prospects cannot tell which firm has actually handled a matter like theirs.
Proof-led practice pages
Each practice area gets anonymised matter examples, the people who ran them and the questions clients actually ask, so a prospect can self-identify quickly.
Onboarding paperwork stalls matters
Identity documents, care letters and signatures move at the speed of the post, and matters sit open for days waiting on a scanned page.
Digital engagement and identity checks
Client care letters, identity capture and e-signature run in one guided flow, so a matter can be opened properly on the day the client says yes.
What we build for Law Firms & Legal
Client-facing matter portal
Encrypted document vault with access logs
Online intake and conflict flagging
Digital client care letters and e-signature
Anonymised matter example library
Consultation booking and enquiry routing
What changes
- Confidential material stays inside a system the firm controls and can revoke.
- Fee earners take fewer status calls and record more chargeable time.
- New matters open in a day rather than waiting on the post.
- Prospects arrive already confident the firm has handled their type of matter.
Built with
Services we bring to this sector
Law Firms & Legal questions
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